The new offering is designed to accelerate an insurer’s digital transformation with out-of-the-box apps for customers, agents and employees.
ValueMomentum, Inc., (Piscataway, N.J.) a provider of software and services to the insurance and other industries announced the introduction and immediate availability of BizDynamics, a solution designed to help insurance carriers deploy and centrally manage digital engagements and experiences, at the IASA Educational Conference and Business Show in San Antonio, Texas. The system has already been chosen and being implemented by two insurers, the vendor reports.
BizDynamics enables insurers to provide customers, agents and employees with uniform digital experiences across all touchpoints, the vendor asserts. ValueMomentum says the new solution can accelerate an insurer’s digital transformation with out-of-the-box apps for customers, agents and employees. BizDynamics also allows insurers to leverage investments made in core systems through APIs and provides powerful tools to rapidly develop new apps and digital experiences, the vendor claims.
ValueMomentum describes BizDynamics as enabling carriers to:
- Engage customers, agents and employees, whenever and wherever they prefer, including web, mobile, social channels and connected devices;
- Enrich these engagements with uniform and rich experiences that include rich guidance, collaboration and alerts; and
- Leverage investments in core system functions, transactions and data by using well defined and managed APIs to easily and efficiently consume and utilize data.
“Digital is not just mobile or omni-channel; it’s rethinking the relationships between information, people, and processes given new and evolving capabilities,” observes Matthew Josefowicz, President of and CEO of research and advisory firm Novarica (Boston). “It is one of three foundations of business capability, along with data and core applications. It relies on capabilities in the other two areas to work effectively.”
Seamless, Enriching Engagements
The senior leadership of insurance companies has begun to understand the importance of digital engagement, suggests Don Chase, Director of Product Strategy, ValueMomentum, “Insurers are recognizing that their customers want to interact with them across different channels and devices such as web, mobile, connected car and other connected devices, when they want and from the channel most convenient at that point,” he comments. “These engagements across all the different channels have to be seamless and enriching for customers and agents.”
“Property/casualty insurers can benefit from BizDynamics to deliver a delightful digital experience and effectively compete and thrive in the insurance marketplace,” adds Jim Carlucci, VP, Insurance, ValueMomentum.ValueMomentum is the provider of the DealFoundry Portal, a property/casualty insurance solution the firm has offered since 2012. The vendor describes BizDynamics as having been conceived from the ground up as a digital experience solution, offering significantly broader benefits.